Telephoning

Here are some  of the topics for telephoning

  • Answering a call
  • Taking a message
  • Leaving a message
  • Checking on an order
  • Making an appointment
  • Making travel arrangements
  • Booking a travel ticket
  • Leaving a voicemail message
  • Dealing with customers on the phone
  • Customer service: empathizing
  • Handling complaints
  • Resolving the complaint
  • Handling a difficult customer
  • Dealing with an angry caller
  • Dealing with problems over the phone
  • Handling enquiries and technical problems
  • Telephone screening interview
  • Handling sales calls
  • Cold calling
  • Dealing with objections and closing the call
  • Clarifying benefits and making a pitch
  • Getting off to a good start
  • Handling a problem